Time-sensitive communication between hosts, guests, or property managers regarding critical issues that require immediate attention, such as emergencies or urgent maintenance requests.
Describes a specific check-in process for a short-term rental, such as self-check-in with a keypad or a traditional check-in with a host or property manager.
A structured introduction provided to new hosts by a property management company, covering topics like listing optimization, guest communication, and legal compliance.
An individual or company that appears to be the host of a short-term rental property but is not the actual owner. This can be for privacy reasons, property management purposes, or other arrangements.
An agreement between a host and a guest to cancel a confirmed booking, typically initiated due to unforeseen circumstances or a change in plans by either party.
A type of insurance coverage offered to hosts and guests on some platforms that protects against financial losses due to identity theft related to the rental transaction.