A host who embodies the ideal qualities of a successful short-term rental operator, consistently receiving high ratings and positive guest reviews.
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Glossary Term: Hospitality
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The overall impression and satisfaction a guest has during their stay at a short-term rental, encompassing all aspects from pre-booking communication to check-out.
A characteristic of successful short-term rental hosts who pay close attention to even the smallest details to ensure a positive guest experience.
A collection of thoughtful gifts and essential items provided to guests upon arrival at a short-term rental, typically including local treats, toiletries, and a welcome note.
A small token of appreciation offered to guests upon arrival at a short-term rental, such as a bottle of wine, local snacks, or a personalized note, enhancing the guest experience and creating a welcoming atmosphere.
Refers to the specific services and solutions offered by Bureau Veritas tailored to the hospitality industry, including short-term rentals, encompassing areas like hygiene and sanitation, food safety, fire safety, and security.
The overall experience a guest has while staying at a short-term rental, encompassing everything from booking to check-out.
The concept that hospitality principles like warmth, generosity, and guest satisfaction are fundamental truths in short-term rental management, essential for success on platforms like Airbnb and VRBO.
A hospitality approach integrating principles of Ayurveda, an ancient Indian system of holistic wellness, to enhance guest experiences and promote well-being.
The overall impression and ease of access guests encounter upon arriving at a short-term rental, encompassing check-in procedures, property access, and initial impressions.
A mobile messaging platform designed for the hospitality industry, often used by short-term rental managers to automate guest communication and improve the guest experience.