Providing guests with a welcome basket or assortment of local snacks upon arrival, creating a welcoming atmosphere and enhancing their experience.
Menu
Glossary Term: Hospitality
109 posts
The process of intentionally crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay.
The ongoing process of enhancing and personalizing the guest’s journey from pre-booking to post-stay with the goal of exceeding expectations and fostering positive reviews.
The sum of all interactions and perceptions guests have with a host and their property, from the initial booking process to the end of their stay.
The process of crafting memorable and engaging experiences for guests staying in a short-term rental, often focusing on local attractions, amenities, and personalized touches.
Going above and beyond what guests anticipate from a short-term rental, often leading to positive reviews and repeat bookings.
The intentional creation of a memorable and positive stay for guests through personalized touches, thoughtful amenities, and exceptional service.
The overall experience of a guest staying at a short-term rental property, encompassing all aspects of their stay from booking to checkout, with a focus on satisfaction and positive reviews.
A Greek concept of flourishing and well-being, relevant for hosts finding fulfillment and purpose in creating positive experiences for their guests.
Creating a welcoming and memorable experience for guests by adding personal touches, anticipating their needs, and exceeding expectations to foster a positive emotional connection.
The overall positive sentiment and satisfaction a guest derives from their stay at a short-term rental. It encompasses all aspects of the guest journey, from pre-booking communication to post-stay follow-up, with the goal of creating memorable and enjoyable experiences.
Creating a memorable and positive experience for short-term rental guests by focusing on details like property design, amenities, and personalized touches.