A thoughtful gesture for short-term rental hosts to provide guests upon arrival, often containing local treats, toiletries, or information about the area.
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Glossary Term: Hospitality
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The Albanian language. Providing basic Albanian phrases in your welcome guide or offering language exchange opportunities can create a welcoming atmosphere for Albanian-speaking guests and foster cultural exchange.
A traditional Albanian dessert made with layers of phyllo dough, cream, and nuts, often served during special occasions. While not directly related to short-term rental management, offering local delicacies like Gkrem as a welcome treat can enhance the guest experience.
A German word that encompasses a feeling of coziness, comfort, and belonging. Short-term rental hosts can create a sense of Gemütlichkeit in their properties to enhance the guest experience.
Mobile applications designed to enhance the guest experience by providing information, communication channels, and services related to their stay. These integrations can streamline check-in, offer local recommendations, or facilitate communication with the host.
The preferred methods and frequency of communication that guests opt for when interacting with hosts, ranging from messaging platforms to email or phone calls.
Strategies and practices focused on building and maintaining positive relationships with guests, fostering loyalty, and encouraging repeat bookings.
A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management and operations.
Items and services provided to enhance guest comfort and satisfaction, such as toiletries, Wi-Fi, or snacks.
The overall impression and satisfaction a guest has with their stay, encompassing all aspects from booking to checkout.
Assistance and support provided to guests throughout their stay, addressing their needs and resolving any issues.
A thoughtful gesture of providing guests with a basket of complimentary items upon arrival, typically containing snacks, drinks, local guides, and a personalized note. It enhances the guest experience and adds a personal touch.