The end-to-end experience a guest has from booking to checkout, encompassing all touchpoints and interactions with the host and property.
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Glossary Term: Hospitality
109 posts
Going above and beyond standard hosting practices to provide exceptional guest experiences, often through personalized touches, unique amenities, and proactive communication.
Greeting guests with a thoughtful welcome pack containing essentials, local treats, or personalized gifts to make them feel welcome and appreciated.
The overall impression and satisfaction a guest has with their stay, encompassing all aspects from booking to checkout.
The practice of strategically designing and managing all aspects of a guest’s stay to create a positive and memorable experience.
The preferred methods and frequency of communication for guests, such as email, text messaging, or in-app messaging, allowing hosts to tailor their interactions accordingly.
A concept in short-term rental design that focuses on creating spaces and incorporating elements that curate memorable and positive experiences for guests throughout their stay.
The art of crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay communication.
A dedicated professional responsible for ensuring guest satisfaction by managing communication, handling requests, and resolving issues.
An approach to interior design and property layout that prioritizes the comfort, convenience, and overall experience of guests.
A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management.