Creating a memorable and positive experience for guests through thoughtful touches, personalized amenities, and seamless communication.
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Glossary Term: Hospitality
109 posts
The overall impression and satisfaction a guest has with their stay at a short-term rental, encompassing all aspects from pre-booking to post-stay.
Personalized check-in services where a host or representative physically greets guests upon arrival, provides property tours, and answers questions.
Additional features or services provided by hosts to elevate the guest experience beyond basic accommodations, such as high-speed Wi-Fi, streaming services, board games, local guidebooks, or welcome baskets.
A curated selection of thoughtful gifts, snacks, or essential items provided to guests upon arrival, enhancing their welcome experience and setting a positive tone for their stay.
A highly-rated and respected host on platforms like Airbnb and VRBO, known for exceptional guest experiences.
A thoughtful collection of local treats, essentials, and information provided to guests upon arrival at a short-term rental.
Warm, welcoming, and informative communication that makes guests feel valued and enhances their overall experience.
A hypothetical term that could refer to a certification program focused on short-term rental management and hospitality. Obtaining relevant certifications can enhance a host’s credibility and attract more guests.
The overall impression and satisfaction level of guests staying at a short-term rental property, encompassing factors like communication, cleanliness, amenities, and overall comfort.
The overall impression and satisfaction a guest has with their stay at a short-term rental property.
Providing exceptional and personalized customer service to short-term rental guests, going above and beyond to create a memorable and positive experience.