The terms and conditions that outline the penalties and refunds for guests and hosts in case of booking cancellations on platforms like Airbnb and VRBO.
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Glossary Term: Guest
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A one-time fee charged to guests to cover the cost of cleaning the property after their stay. This fee is separate from the nightly rate.
A method of check-in that allows guests to access the property without physically meeting the host or a property manager, typically through keyless entry systems or lockboxes.
A metric used to track the percentage of potential guests who view a listing and then proceed to make a booking. A higher conversion rate indicates a more effective listing.
A set of rules that determine the refund amount a guest receives if they cancel their reservation, ranging from flexible to strict.
A digital representation of a person, often used by hosts on platforms like Airbnb to personalize their profile and create a more welcoming presence for potential guests.