The practice of being transparent and disclosing all fees and charges associated with a short-term rental upfront, ensuring guests are fully aware of the total cost before booking.
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Glossary Term: Guest Trust
11 posts
The Polish word for “reliability,” emphasizing the importance of providing accurate information, consistent communication, and a dependable experience to build trust with guests and encourage positive reviews.
Represents the interconnected trust between hosts, guests, and platforms like Airbnb and VRBO, essential for a secure and reliable short-term rental experience.
Ensuring that provided quotes for bookings accurately reflect the final price, including all fees, taxes, and potential discounts.
The visibility and reputation of a host or property across online platforms, including listings on Airbnb and VRBO, social media profiles, and online reviews, influencing guest booking decisions.
A host’s online representation on a short-term rental platform, showcasing their personal information, property details, and guest reviews.
The online representation of a host on platforms like Airbnb and VRBO, showcasing their personal information, hosting experience, and guest reviews.
A situation where a host accepts a higher offer from another guest after already accepting a booking, often leading to cancellations and guest dissatisfaction.
The commitment of a short-term rental host or property manager to provide truthful and accurate information about the property, amenities, location, and other aspects of the listing.
Maintaining a consistent brand identity across all online platforms and touchpoints, including listing descriptions, social media profiles, and guest communication. Ebrand consistency enhances brand recognition and builds trust with potential guests.
A situation where one party in a transaction has more information than the other, such as a host knowing more about the property’s condition than a guest.