Regular upkeep and inspections to prevent potential issues and maintain the property in top condition, minimizing future repair costs and guest inconvenience.
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Glossary Term: Guest Satisfaction
166 posts
The overall experience a guest has while staying at a short-term rental, encompassing all aspects from pre-booking to post-stay.
A proactive approach to guest communication that emphasizes providing detailed information and frequent updates to ensure a smooth and enjoyable stay.
The overall impression and satisfaction that guests have during their stay at a short-term rental, encompassing factors like communication, cleanliness, amenities, and local recommendations.
The ability to manage and run your short-term rental business smoothly and cost-effectively, maximizing guest satisfaction and profits.
A fictional term signifying exceptional guest reviews and ratings, reflecting outstanding hospitality, amenities, and overall satisfaction.
A coveted designation awarded by short-term rental platforms to hosts who consistently deliver exceptional guest experiences and meet specific performance criteria.
An “Ojalá Guarantee” is a promise made to guests, assuring them of a certain standard of quality, comfort, or satisfaction during their stay. It goes beyond typical guarantees by emphasizing a commitment to exceeding expectations and creating a truly memorable experience.
The process of removing unpleasant smells from a short-term rental property, using techniques like deep cleaning, air purifiers, and odor neutralizers.
The Ojalá Effect in short-term rentals refers to the positive impact that exceeding guest expectations can have on bookings and reviews. Just as the Spanish phrase “Ojalá” expresses a hopeful wish, the Ojalá Effect aims to create a memorable and positive experience that guests will rave about, leading to increased...
Requests submitted by guests or identified by property managers for repairs, upkeep, or maintenance tasks at a short-term rental property.
A metric used to measure guest satisfaction and loyalty by asking how likely they are to recommend the short-term rental property to others, providing insights for improvement.