The proactive practice of anticipating guest needs, promptly resolving issues, and providing exceptional service to ensure a positive experience and foster positive reviews.
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Glossary Term: Guest Satisfaction
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The goal of providing guests with a smooth and enjoyable experience from booking to checkout, encompassing clear communication, easy access, comfortable accommodations, and thoughtful amenities.
The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and maintain guest satisfaction.
A Swedish word for “Starfish,” often used metaphorically to describe a highly-rated short-term rental that stands out for its exceptional quality and guest satisfaction.
A designation awarded by VRBO to top-performing hosts who consistently provide exceptional guest experiences, maintain high property standards, and demonstrate commitment to excellence.
The practice of promptly and effectively responding to guest inquiries, messages, and requests both before and during their stay to ensure a positive guest experience.
Creating a positive and memorable experience for guests through thoughtful amenities, personalized touches, and seamless interactions.
A comprehensive list of essential and desirable amenities to provide in each room of a rental property.
Establishing proactive maintenance schedules and having reliable contractors available to address repairs and upkeep specific to the demands of frequent guest turnovers in short-term rentals.
Regularly reviewing and analyzing guest reviews, comments, and feedback from platforms like Airbnb and VRBO to identify areas for improvement and enhance the rental experience.
The practice of equipping a rental property with amenities and supplies based on the specific requests and preferences frequently expressed by guests.
Allocating resources (e.g., staff time, budget) strategically based on the volume and nature of guest requests to optimize operations.