Keeping track of all furniture, appliances, and supplies in the rental property, ensuring everything is in working order and readily available for guests.
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Glossary Term: Guest Satisfaction
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Meaning ‘service error’ or ‘service failure’ in Swedish, this term underscores the importance of minimizing mistakes in the short-term rental business. Errors can lead to negative reviews and impact future bookings.
The overall experience provided to guests during their stay, encompassing communication, cleanliness, amenities, and local recommendations.
Personalized suggestions for activities, restaurants, and attractions provided to guests based on their interests, preferences, and the purpose of their stay. Tailored recommendations enhance the guest experience and can lead to positive reviews.
The practice of proactively managing all aspects of a guest’s stay to create a positive and memorable experience, from pre-arrival communication to post-stay follow-up.
Encompasses all aspects of creating a positive and memorable experience for guests, from pre-arrival communication to personalized recommendations and post-stay follow-up.
Encompasses all aspects of a guest’s stay, from pre-booking communication to post-stay follow-up, aiming to provide a positive and memorable experience.
Maintaining the highest level of cleanliness and hygiene throughout the property to ensure guest satisfaction and safety.
Implementing a proactive and regular maintenance schedule to ensure the property remains in excellent condition, preventing potential issues and maintaining a high standard for guests.
Establishing a system for consistently collecting guest feedback through post-stay surveys or reviews to identify areas for improvement, address concerns, and enhance future guest experiences.
Personalizing a guest’s stay by providing amenities, recommendations, or services based on their specific needs, preferences, or interests.
Short for “Short-Term Vacation Experience,” it encompasses the overall experience of a guest staying in a short-term rental, encompassing all aspects from booking to check-out, including communication, cleanliness, amenities, and overall satisfaction.