Establishing systems and protocols for routine maintenance, repairs, and upkeep of the property to ensure guest satisfaction and prevent potential issues.
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Glossary Term: Guest Satisfaction
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A status awarded by Airbnb to experienced and highly-rated hosts who consistently exceed guest expectations, demonstrating excellence in hospitality and performance.
Items and services provided to enhance guest comfort and satisfaction, such as toiletries, Wi-Fi, or snacks.
The overall impression and satisfaction a guest has with their stay, encompassing all aspects from booking to checkout.
Reviews, comments, and suggestions provided by guests after their stay, valuable for improving services and understanding guest preferences.
A status awarded to experienced Airbnb hosts who consistently meet specific criteria, including high guest ratings, responsiveness, and a low cancellation rate, signifying exceptional hosting standards.
Additional services offered to short-term rental guests for an extra fee or as part of a premium experience. These can include airport transfers, grocery delivery, restaurant reservations, activity bookings, and more.
Providing essential items for families traveling with children, such as high chairs, cribs, toys, and safety equipment, to enhance their stay.
Methods and techniques employed by hosts to consistently achieve outstanding guest reviews and ratings, contributing to increased bookings and positive reputation.
The highest rating guests can give to a short-term rental property and host on platforms like Airbnb and VRBO. Achieving consistently high ratings is crucial for attracting more bookings and increasing visibility in search results.
A comprehensive list of cleaning tasks that must be completed between guest stays to ensure a consistently high standard of cleanliness and hygiene.
The speed at which a host responds to guest inquiries and messages. A high response rate is crucial for achieving Superhost status and attracting bookings.