Claims made by guests alleging injury or damages due to the host’s failure to adequately maintain the property, highlighting the importance of regular upkeep and prompt repairs.
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Glossary Term: Guest Safety
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A situation in a short-term rental where the safety or security of guests, property, or others is in immediate danger, justifying immediate action like guest eviction or contacting authorities.
A host’s legal responsibility for injuries or damages occurring on their short-term rental property due to unsafe conditions caused by alcohol or drug use they provided or allowed.
IHG’s enhanced cleaning protocol introduced during the pandemic, relevant to short-term rental hosts as a benchmark for high standards of cleanliness and hygiene.
A systematic approach to cleaning and disinfecting short-term rentals, focusing on high-touch areas and using approved products to ensure guest safety and hygiene.
A necessary repair at a short-term rental property that requires immediate attention to address a safety hazard, prevent further damage, or ensure the comfort of current guests.
Detailed guidelines and procedures for cleaning and sanitizing a short-term rental property between guest stays to ensure guest safety and satisfaction.
A popular brand of smart home devices, including thermostats, smoke detectors, and security cameras, often integrated into short-term rentals for energy efficiency and guest safety.
A community-based program where residents, including short-term rental hosts, look out for suspicious activity and report it to authorities.
A basic first aid kit made available to guests by the host, typically containing essential supplies for minor injuries or emergencies.
Security measures implemented by the host to ensure the safety and protection of both the property and guests, such as security cameras, alarms, or on-site personnel.
Security measures implemented by the host to ensure the safety and well-being of guests, such as smoke detectors, carbon monoxide detectors, and first-aid kits.