Positive and detailed guest reviews that highlight the exceptional qualities of a short-term rental and the host’s hospitality.
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Glossary Term: Guest Reviews
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The online reputation of a short-term rental business, as reflected in guest reviews, social media mentions, and other digital platforms. Maintaining a positive ebrand reputation is essential for attracting bookings and building trust with guests.
A decline in the number or quality of reviews received by a short-term rental property, potentially indicating issues with guest satisfaction or property management.
Monitoring, responding to, and managing guest reviews on platforms like Airbnb and VRBO to maintain a positive reputation.
The highest rating achievable on platforms like Airbnb and VRBO, representing exceptional guest satisfaction across various aspects of the rental experience.
Strategies and efforts aimed at providing guests with a positive and memorable stay, from pre-arrival to post-departure.
The continuous process of collecting, analyzing, and acting upon guest feedback to improve the short-term rental experience, address issues, and enhance guest satisfaction.
The total number of reviews received by a short-term rental listing across all platforms, providing insights into the property’s overall reputation and guest satisfaction.
Organic promotion generated by satisfied guests who recommend a short-term rental to their friends, family, or colleagues, often through online reviews, social media posts, or personal referrals.
Reviews and ratings provided by previous guests on short-term rental platforms, offering valuable insights into the guest experience and property quality.
A platform feature that allows hosts and guests to provide feedback and ratings on their experiences, influencing future bookings and reputation.
A designation given to VRBO hosts who meet specific criteria for property quality, guest reviews, and booking responsiveness.