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Glossary Term: Guest Reviews
85 posts
The proactive practice of shaping guest perceptions and online reputation through positive reviews, prompt communication, and addressing concerns.
The level of cleanliness that guests perceive a short-term rental to have, often influenced by factors such as reviews, photos, and the overall presentation of the property.
Actively seeking and responding to guest feedback to identify areas for improvement and enhance the overall guest experience.
Implementing systems and strategies for collecting, analyzing, and responding to guest feedback effectively.
Evaluations and feedback left by guests after their stay at a short-term rental, publicly viewable on platforms like Airbnb and VRBO.
The average score or rating given to a short-term rental property by previous guests, typically based on factors like cleanliness, accuracy, and communication.
Marketing strategies that focus on naturally increasing the visibility of a short-term rental listing without paid advertising.
Reviews, ratings, and comments provided by guests after their stay, offering valuable insights into guest satisfaction and areas for improvement.
The use of automation tools integrated with project management platforms like Jira to automate repetitive tasks in managing short-term rentals, such as sending check-in instructions or requesting guest reviews.
The process of vetting potential guests before confirming bookings, using background checks, reviews, and communication to minimize risks.
Positive reviews or referrals for a short-term rental shared by previous guests on the neighborhood-based social networking platform, Nextdoor.