A recognition program on Airbnb awarded to hosts who consistently meet high standards of hospitality, responsiveness, and guest satisfaction. Superhosts enjoy benefits such as increased visibility and booking potential.
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Glossary Term: Guest Reviews
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The process of monitoring, responding to, and managing guest reviews on short-term rental platforms to maintain a positive reputation and attract future bookings.
Leveraging positive guest reviews and experiences as promotional content to attract future bookings.
Recorded guest reviews and experiences shared in video format, providing authentic and engaging content for marketing short-term rentals.
The process of vetting potential guests to minimize the risk of problematic stays, often involving ID verification, background checks, and reviews from previous hosts.
A rating system used on Airbnb and VRBO where guests rate their experience on a scale of one to five stars across various criteria.
An abbreviation for “Short-Term Vacation Survey Response,” it refers to the feedback provided by guests through post-stay surveys, often used by hosts and property managers to gather insights, identify areas for improvement, and enhance future guest experiences.
Feedback provided by guests after their stay, reflecting their experience and influencing the perception of a short-term rental property.
Monitoring, responding to, and leveraging guest feedback to improve listings, address concerns, and build a positive online reputation.
The organic promotion of a rental property through positive guest experiences and recommendations shared with friends, family, and online reviews.
The significant impact that guest reviews have on the reputation and booking potential of short-term rental properties, influencing future guest decisions.