Implementing loyalty programs for repeat guests using QR codes for tracking stays, rewarding loyalty, and offering exclusive benefits.
Menu
Glossary Term: Guest Retention
6 posts
Strategies and initiatives implemented by short-term rental hosts or property managers to encourage repeat bookings and foster loyalty among satisfied guests.
Strategies and practices focused on building and maintaining positive relationships with guests, fostering loyalty, and encouraging repeat bookings.
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
In the context of short-term rentals, this refers to the percentage of guests who do not return for a repeat booking within a specific timeframe.
The tendency of guests to consistently choose a specific short-term rental brand or host over competitors.