Maintaining consistent and proactive communication with guests throughout the year, from pre-booking inquiries to post-stay follow-ups, to foster positive relationships.
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Glossary Term: Guest Relationship Management
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Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email.
A plan for maintaining regular and engaging communication with past, present, and potential guests throughout the year to build relationships and encourage repeat bookings.
A comprehensive software platform designed to streamline and automate various aspects of managing a hospitality business, including short-term rentals.
A proactive and personalized approach to communication with guests, going beyond basic responses to anticipate needs, provide local recommendations, and ensure a seamless experience.
Securing a reservation directly through a host’s website or personal channels, bypassing third-party platforms like Airbnb or VRBO, potentially saving on fees.