The steps involved in welcoming a new guest to a short-term rental, from booking confirmation to check-out instructions.
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Glossary Term: Guest Onboarding
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An optional service offered to guests upon arrival, providing a guided tour of the neighborhood to showcase key amenities, transportation options, safety tips, and local insights.
Digital tools and platforms that streamline the guest onboarding process, such as automated messaging systems, digital welcome guides, and online check-in forms. Eboarding software enhances guest experience and reduces administrative tasks for hosts.