Going above and beyond to create an exceptionally positive and memorable experience for guests, exceeding their expectations and fostering loyalty.
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Glossary Term: Guest Loyalty
8 posts
Building strong relationships with guests by proactively anticipating and fulfilling their requests, leading to increased loyalty and positive reviews.
Rewarding repeat guests with exclusive benefits, discounts, or special offers to foster loyalty and encourage future bookings.
Refers to the strategy of encouraging guests to book directly through a host’s own website or channels, bypassing third-party platforms and their fees.
Connecting a short-term rental business with loyalty programs or rewards systems to incentivize repeat bookings and attract new guests.
Strategies and tools used to build and manage positive relationships with guests, fostering loyalty and repeat bookings.
The ongoing process of building and maintaining positive relationships with short-term rental guests, fostering loyalty and repeat bookings.
The process of creating a unique and memorable identity for a short-term rental business, differentiating it from competitors and attracting loyal guests.