Having efficient systems in place to address guest issues promptly and effectively is crucial for maintaining positive reviews and guest satisfaction.
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Glossary Term: Guest Issues
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All the tasks and processes involved in managing a short-term rental after a guest has made a booking. This includes guest communication, check-in and check-out procedures, cleaning and maintenance, and handling guest issues.
Situations or issues that arise during the short-term rental process that cause significant stress, difficulty, or financial loss for hosts or property managers.