The exchange of information and interaction between short-term rental hosts and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, during-stay support, and post-stay feedback.
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Glossary Term: Guest Interaction
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Being responsive, clear, and helpful in all communication with guests, from inquiries to post-stay feedback.
Effective and timely communication between hosts and guests throughout the entire short-term rental process, from initial inquiry to post-stay follow-up. This includes responding to messages promptly, providing clear instructions, and addressing any concerns or questions.
Providing excellent guest interaction, whether in person or remotely, can significantly impact guest satisfaction and lead to repeat bookings.
Non-monetary benefits derived from hosting, such as positive guest interactions, a sense of community, and personal satisfaction.
A type of short-term rental where a homeowner rents out a portion of their primary residence to guests, typically on platforms like Airbnb.
The exchange of information between hosts and guests before, during, and after a short-term rental booking, including inquiries, confirmations, and feedback.
A record of all interactions and correspondence between a host and their guests, typically maintained within a property management software or platform.
The quality of being pleasing to the ear, relevant for hosts when crafting listing descriptions and communication with guests to ensure a harmonious and positive tone.