Sending a structured survey to guests after their stay to gather detailed feedback on their experience, identify areas for improvement, and enhance future bookings.
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Glossary Term: Guest Feedback
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Upgrades or renovations made to a short-term rental property based on feedback, suggestions, or common requests from previous guests.
Positive feedback and ratings from previous guests on short-term rental platforms, contributing to a property’s overall rating and influencing future booking decisions.
The process of gathering insights into the preferences, motivations, and behaviors of target guests to tailor marketing efforts and enhance the overall guest experience.
Surveys or feedback forms used to gather structured insights from guests about their experiences with a short-term rental, focusing on aspects like cleanliness, communication, and overall satisfaction.
The process of actively monitoring, responding to, and leveraging guest reviews across multiple platforms to improve reputation and attract bookings.
The tendency for the features and amenities offered in a short-term rental to gradually increase over time, often in response to guest feedback or competitive pressures.
Encouraging and responding to guest reviews thoughtfully, addressing both positive and negative feedback to improve future guest experiences and build a strong online reputation.
Feedback provided by guests after their stay at a short-term rental property, influencing future booking decisions and the property’s overall rating.
The process of actively soliciting, monitoring, and responding to guest feedback to improve property listings, address any issues, and enhance the overall guest experience.
The idea that 80% of the insights from guest reviews often come from 20% of the feedback, highlighting key areas for improvement.
Ekomi is a customer review management platform. Integrating Ekomi with your short-term rental listings allows you to collect, manage, and display guest reviews, boosting trust and bookings.