Feedback and ratings provided by guests about their experience staying in a short-term rental, influencing the property’s reputation and visibility.
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Glossary Term: Guest Feedback
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Feedback provided by guests after their stay, publicly displayed on platforms like Airbnb and VRBO, influencing future booking decisions.
The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
Replies made by hosts to guest reviews, addressing feedback, expressing gratitude, or clarifying any misunderstandings.
The practice of actively encouraging guests to leave reviews after their stay, often through personalized messages or automated reminders.
Positive guest reviews are crucial for attracting future bookings and building a strong reputation on platforms like Airbnb and VRBO.
The process of monitoring, responding to, and leveraging guest reviews to improve the rental experience, build reputation, and attract future bookings.
The rate at which guests who stay in a short-term rental property subsequently leave a review on platforms like Airbnb or VRBO, indicating guest satisfaction and property reputation.
A metric used in short-term rental management to track the number of guest stays compared to the number of reviews received. A higher GvF ratio indicates a greater likelihood of receiving reviews, which can boost listing visibility and attract future guests.
Leveraging data from various sources like booking platforms, market trends, and guest feedback to gain insights, make informed decisions, and improve performance.
Evaluations and feedback provided by guests after their stay, publicly viewable on platforms like Airbnb and VRBO. Reviews heavily influence booking decisions and shape the reputation of a rental property.
Conducting focus groups with potential guests to gather feedback on listings, pricing, and amenities to optimize the rental experience and attract more bookings.