Proactive monitoring and management of online reviews and ratings across multiple platforms to maintain a positive brand image.
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Glossary Term: Guest Feedback
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Pre-prepared sets of questions sent to guests after booking or after their stay to gather feedback on their experience, preferences, and areas for improvement.
Actively seeking and responding to guest feedback, both positive and negative, is essential for improving your rental and attracting future guests.
Promptly requesting and responding to guest feedback after their stay to improve the rental experience and address any concerns.
Establishing a system for collecting and analyzing guest feedback to identify areas for improvement and make necessary adjustments to the rental experience.
The ongoing effort by hosts to encourage positive guest reviews, which are crucial for attracting future bookings and building a strong reputation.
Reviews and ratings provided by guests after their stay at a short-term rental, valuable for hosts to improve their offerings and attract future guests.
A detailed questionnaire sent to guests after their stay to gather specific feedback on their experience, property amenities, and areas for improvement.
Strategies for mitigating the impact of negative guest reviews, including responding professionally, addressing concerns, and improving services.
Feedback and ratings provided by guests after their stay at a short-term rental, influencing the property’s reputation and visibility on platforms like Airbnb and VRBO.
A fictional system for collecting and analyzing guest feedback, enabling hosts to identify areas for improvement and enhance future guest experiences.
A guest review posted on a website or platform other than Airbnb or VRBO, such as TripAdvisor, Google Reviews, or social media.