A method or platform provided by a short-term rental platform or property manager that allows guests to leave reviews, feedback, or suggestions after their stay.
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Glossary Term: Guest Feedback
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A yearly assessment of a short-term rental property’s performance, including financial analysis, guest feedback review, and identification of areas for improvement.
An African customer experience platform that helps businesses collect and analyze customer feedback, including reviews and ratings, relevant for understanding guest satisfaction in the short-term rental industry.
Positive guest reviews and ratings received by short-term rental hosts on platforms like Airbnb and VRBO, reflecting guest satisfaction and influencing future booking decisions.
The process of effectively communicating with guests before, during, and after their stay, encompassing booking confirmations, check-in instructions, and post-stay feedback.
Feedback left by guests after their stay, providing insights into the property’s condition, host’s communication, and overall experience, influencing future bookings.
The platform’s system for guests and hosts to provide feedback on their experiences, influencing future bookings and fostering transparency.
A questionnaire sent to guests following their stay to gather feedback on their experience. This helps hosts identify areas for improvement and enhance future guest satisfaction.