The various facilities and conveniences offered to guests in a short-term rental, categorized as essential, standard, or luxury amenities.
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Glossary Term: Guest Experience
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Automated messages sent to guests at specific points in their journey, such as booking confirmation or check-out instructions.
The use of internet-connected devices, such as smart locks and thermostats, to enhance guest experience and streamline property management in short-term rentals.
Processes and procedures implemented by hosts or property managers to ensure the consistent quality of the guest experience, including cleanliness, maintenance, and communication standards.
A critical assessment of a rental property or host experience left by a guest on a platform like Airbnb or VRBO, potentially impacting future bookings and reputation.
Exceeding guest expectations by providing exceptional service, personalized touches, and going above and beyond to create a memorable stay.
The thorough cleaning process performed between guest stays in a short-term rental property, ensuring a high standard of hygiene and presentation for incoming guests.
Any interaction a guest has with your short-term rental business, from initial inquiry to post-stay review, representing an opportunity to enhance their experience.
The overall guest experience during their stay in a short-term rental property during the third quarter, encompassing aspects like communication, cleanliness, and amenities.
The maximum number of tourists a destination or accommodation can support without negatively impacting the environment, local community, or guest experience.
Interior design that follows a specific theme throughout the rental property, creating a cohesive and memorable experience for guests.
A tool that helps hosts and guests manage communication and check-in/check-out times across different time zones.