A program on Airbnb that recognizes high-quality short-term rental properties that meet specific criteria, offering enhanced visibility and benefits.
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Glossary Term: Guest Experience
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Providing access to streaming services like Netflix, Hulu, or Amazon Prime Video for guest entertainment within a short-term rental property.
A comprehensive guide providing guests with essential information about the property, amenities, house rules, and local recommendations.
Processes and procedures implemented by hosts or property managers to ensure the consistent quality of the guest experience, including cleanliness, maintenance, and communication standards.
A critical assessment of a rental property or host experience left by a guest on a platform like Airbnb or VRBO, potentially impacting future bookings and reputation.
Exceeding guest expectations by providing exceptional service, personalized touches, and going above and beyond to create a memorable stay.
The thorough cleaning process performed between guest stays in a short-term rental property, ensuring a high standard of hygiene and presentation for incoming guests.
Any interaction a guest has with your short-term rental business, from initial inquiry to post-stay review, representing an opportunity to enhance their experience.
The overall guest experience during their stay in a short-term rental property during the third quarter, encompassing aspects like communication, cleanliness, and amenities.
The maximum number of tourists a destination or accommodation can support without negatively impacting the environment, local community, or guest experience.
Swedish phrase meaning “Room Service” in English. Refers to the provision of food, beverages, and other amenities directly to guests’ rooms in short-term rentals. Can be a differentiating factor for hosts aiming to provide a luxurious experience.
A Swedish term that translates to ‘range of services.’ It refers to the variety of services offered to guests in the short-term rental industry, encompassing amenities, experiences, and additional support.