Proactively anticipating and fulfilling guest needs before they arise, going beyond expectations to create a memorable experience.
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Glossary Term: Guest Experience
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Luxury features offered at some short-term rentals that involve water-based treatments or relaxation, such as hot tubs, Jacuzzis, or swim spas. These amenities can enhance guest experience and potentially increase booking rates.
Professional services offered to short-term rental hosts or managers for the design, installation, and maintenance of aesthetically pleasing aquariums or water features within the property.
The overall impression and ease of access guests encounter upon arriving at a short-term rental, encompassing check-in procedures, property access, and initial impressions.
Items and services provided to enhance the guest experience, such as toiletries, Wi-Fi, kitchen supplies, parking, or access to amenities like pools or gyms.
A comprehensive list of all the amenities available at a short-term rental property, highlighted in the listing description to attract potential guests.
A curated selection of essential toiletries and convenience items provided to guests in a short-term rental, typically including travel-sized shampoo, conditioner, soap, lotion, and other useful products.
A mobile messaging platform designed for the hospitality industry, often used by short-term rental managers to automate guest communication and improve the guest experience.
Curated lists of Airbnb listings grouped by themes or occasions, such as family vacations or work retreats, making it easier for guests to find suitable accommodations.
Collaborative marketing efforts between short-term rental hosts and local businesses, such as restaurants, tour operators, or transportation services, to enhance guest experiences and drive mutual benefits.
Providing a guest experience tailored to individual preferences and needs, similar to the personalized service offered by a close acquaintance.
A collection of essential toiletries and convenience items provided to guests in a short-term rental, often including travel-sized shampoo, conditioner, soap, lotion, and other useful items.