The common needs, wants, and preferences of guests staying in short-term rentals, including cleanliness, comfort, convenience, and communication.
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Glossary Term: Guest Experience
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Elevated noise levels common in urban areas, potentially impacting guest comfort and satisfaction in short-term rental properties.
Relating to short-term rentals, UX encompasses all aspects of the guest’s interaction with the property listing, booking process, stay, and post-stay communication, aiming for a positive and seamless experience.
A property management software or platform designed with an easy-to-use interface, simplifying tasks for both hosts and guests.
Automated messages sent to guests at specific points in their journey, such as booking confirmation or check-out instructions.
The use of internet-connected devices, such as smart locks and thermostats, to enhance guest experience and streamline property management in short-term rentals.
A program on Airbnb that recognizes high-quality short-term rental properties that meet specific criteria, offering enhanced visibility and benefits.
Providing access to streaming services like Netflix, Hulu, or Amazon Prime Video for guest entertainment within a short-term rental property.
A comprehensive guide providing guests with essential information about the property, amenities, house rules, and local recommendations.
Curated recommendations for nearby attractions, activities, restaurants, and events to enhance the guest experience.
Platforms and software that facilitate communication between hosts and guests, such as messaging apps, email automation, and multilingual support.
Embracing modern technologies, guest expectations, and industry best practices to provide exceptional short-term rental experiences.