Additional services offered to guests for an extra fee, such as airport transportation, grocery delivery, restaurant reservations, or tour bookings. This enhances the guest experience and provides additional revenue streams.
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Glossary Term: Guest Experience
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A process that allows guests to access a property without in-person interaction with the host or property manager. This typically involves using smart locks, keypads, or lockboxes.
The act of making a property safe for children by securing furniture, covering outlets, and removing potential hazards.
Smart lighting systems in short-term rentals that adjust color temperature and intensity throughout the day to mimic natural light patterns, promoting better sleep for guests.
Additional perks or services offered to guests free of charge, such as toiletries, snacks, Wi-Fi, or access to amenities like a pool or gym.
The various platforms or methods used to communicate with guests, including email, SMS, messaging apps, and phone calls.
The preferred methods and frequency of communication that guests can select, allowing for personalized guest experiences.
The speed and efficiency with which hosts or property managers respond to guest inquiries and messages.
A process that allows guests to access the property without any face-to-face interaction with the host, typically through keyless entry systems, lockboxes, or smart locks.
A tranquil outdoor space often featured as an amenity in short-term rentals, promoting relaxation and well-being.
Exhaustion experienced from excessive video conferencing, relevant for hosts conducting virtual tours or remote guest interactions.
Additional services offered to guests for an extra fee, such as airport transportation, grocery delivery, or restaurant reservations.