The integration of internet-connected devices and appliances within a short-term rental property. This can include smart locks for keyless entry, smart thermostats for energy efficiency, smart lighting for ambiance control, and voice assistants for guest convenience.
Glossary Term: Guest Experience
A process that allows guests to access a property without in-person interaction with the host or property manager. This typically involves using smart locks, keypads, or lockboxes.
The act of making a property safe for children by securing furniture, covering outlets, and removing potential hazards.
Smart lighting systems in short-term rentals that adjust color temperature and intensity throughout the day to mimic natural light patterns, promoting better sleep for guests.
Additional perks or services offered to guests free of charge, such as toiletries, snacks, Wi-Fi, or access to amenities like a pool or gym.
The various platforms or methods used to communicate with guests, including email, SMS, messaging apps, and phone calls.
The preferred methods and frequency of communication that guests can select, allowing for personalized guest experiences.
The speed and efficiency with which hosts or property managers respond to guest inquiries and messages.
A process that allows guests to access the property without any face-to-face interaction with the host, typically through keyless entry systems, lockboxes, or smart locks.
Additional services offered to guests for an extra fee, such as airport transportation, grocery delivery, or restaurant reservations.
Arranging for professional food and beverage services for guests, often for special events or enhanced experiences.
The percentage of bookings that are canceled by either the host or the guest within a specific timeframe.