Amenities provided in a short-term rental that cater to particular needs or activities, such as a coffee maker for coffee lovers or a highchair for families with babies.
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Glossary Term: Guest Experience
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Additional services offered to short-term rental guests for an extra fee or as part of a premium experience. These can include airport transfers, grocery delivery, restaurant reservations, activity bookings, and more.
A thoughtful gesture of providing guests with a basket of complimentary items upon arrival, typically containing snacks, drinks, local guides, and a personalized note. It enhances the guest experience and adds a personal touch.
Additional services offered to guests, such as airport transfers, grocery delivery, or tour bookings, often for an extra fee.
The ongoing interaction between hosts and guests, encompassing booking inquiries, pre-arrival instructions, and post-stay feedback.
All aspects of managing the guest experience from the initial inquiry to check-out, encompassing communication, booking management, check-in/out procedures, and guest services.
Building relationships with local businesses, particularly those catering to tourists, to offer guests recommendations and enhance their experience.
Providing guests with the opportunity to rent kayaks directly from the host, enhancing their stay with outdoor activities and water sports.
Offering packages that include firewood, fire starters, and other amenities for guests to enjoy the outdoor firepit, enhancing their evening experience.
Regularly updating and replacing furniture and decor to maintain a fresh and inviting atmosphere for guests and prevent wear and tear.
Continuously implementing improvements and exceeding guest expectations to achieve and maintain high ratings and positive reviews.
A seamless check-in process for guests that minimizes hassle and maximizes convenience, often involving keyless entry, clear instructions, and easy access to the property.