The practice of providing a generous supply of essential amenities upfront, such as toiletries, coffee, and cleaning supplies, to enhance guest comfort and reduce the need for refills during their stay.
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Glossary Term: Guest Experience
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The process of improving each stage of the guest booking journey, from initial awareness to booking confirmation, to increase conversion rates.
The essential cleaning tasks that must be performed between each guest stay in a short-term rental to ensure basic hygiene and cleanliness.
Amenities provided in a short-term rental that cater to particular needs or activities, such as a coffee maker for coffee lovers or a highchair for families with babies.
Additional services offered to short-term rental guests for an extra fee or as part of a premium experience. These can include airport transfers, grocery delivery, restaurant reservations, activity bookings, and more.
Partnering with a local florist to provide fresh flower arrangements for the property, enhancing the guest experience and adding a touch of luxury.
A cancellation policy that allows guests to cancel their reservation for a full or partial refund, depending on how far in advance they cancel.
Providing guests with firewood for use in fireplaces or fire pits, enhancing their enjoyment of outdoor amenities and creating a cozy atmosphere.
All aspects of managing the guest experience from the initial inquiry to check-out, encompassing communication, booking management, check-in/out procedures, and guest services.
Building relationships with local businesses, particularly those catering to tourists, to offer guests recommendations and enhance their experience.
Providing guests with the opportunity to rent kayaks directly from the host, enhancing their stay with outdoor activities and water sports.
Offering packages that include firewood, fire starters, and other amenities for guests to enjoy the outdoor firepit, enhancing their evening experience.