An electronic document or website providing guests with essential information about a short-term rental property and the surrounding area, including check-in instructions, Wi-Fi passwords, local recommendations, and house rules.
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Glossary Term: Guest Experience
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The visual components that contribute to the overall aesthetic and ambiance of a short-term rental property, including furniture, decor, color schemes, and lighting.
A mobile application designed for guests staying in short-term rentals, often providing features like booking management, communication with hosts, access instructions, and local recommendations.
Utilizing technology and personalized messaging to provide exceptional communication experiences for guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
The integration of smart home technology, such as automated locks, thermostats, and lighting, to streamline operations and enhance the guest experience in short-term rentals.
The intentional crafting of every touchpoint in the guest journey, from pre-booking to checkout, to create a positive, memorable, and personalized stay.
The initial impression and ease of access guests experience upon arrival at a short-term rental, influenced by factors like communication, keyless entry, and welcome amenities.
Smart home devices like Amazon Echo or Google Home that guests can use to control amenities or access information.
Facilities, services, and features offered within or alongside a vacation rental to enhance the guest experience.
The common needs, wants, and preferences of guests staying in short-term rentals, including cleanliness, comfort, convenience, and communication.
Elevated noise levels common in urban areas, potentially impacting guest comfort and satisfaction in short-term rental properties.
Relating to short-term rentals, UX encompasses all aspects of the guest’s interaction with the property listing, booking process, stay, and post-stay communication, aiming for a positive and seamless experience.