The comprehensive process of ensuring a rental property is clean, well-maintained, and equipped with necessary amenities to provide a comfortable and welcoming experience for guests.
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Glossary Term: Guest Experience
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A personalized and attentive approach to guest communication and support, exceeding expectations and fostering positive relationships with renters.
A thoughtful gesture for short-term rental hosts to provide guests upon arrival, often containing local treats, toiletries, or information about the area.
A traditional Norwegian brown cheese with a sweet and caramel-like flavor. Providing local delicacies like Gjetost as a welcome gift can enhance the guest experience and create a memorable stay.
Items and services provided to enhance guest comfort and satisfaction, such as toiletries, Wi-Fi, or snacks.
The comprehensive process of handling guest interactions, from pre-booking inquiries to post-stay follow-ups.
A unit for measuring data transfer speed, crucial for the smooth operation of online platforms and guest experiences relying on internet connectivity.
Information that identifies the geographic location of a device, such as a smartphone or computer. This data can be used to personalize guest experiences, provide local recommendations, and enhance security measures.
The ongoing interaction between hosts and guests, encompassing booking inquiries, pre-arrival instructions, and post-stay feedback.
The practice of providing a generous supply of essential amenities upfront, such as toiletries, coffee, and cleaning supplies, to enhance guest comfort and reduce the need for refills during their stay.
The process of improving each stage of the guest booking journey, from initial awareness to booking confirmation, to increase conversion rates.