A German word that encompasses a feeling of coziness, comfort, and belonging. Short-term rental hosts can create a sense of Gemütlichkeit in their properties to enhance the guest experience.
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Glossary Term: Guest Experience
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Mobile applications designed to enhance the guest experience by providing information, communication channels, and services related to their stay. These integrations can streamline check-in, offer local recommendations, or facilitate communication with the host.
Structured questionnaires used to collect feedback from guests after their stay, providing insights into their experience, satisfaction levels, and areas for improvement.
The process of welcoming and familiarizing guests with the rental property, providing them with necessary information, and ensuring a smooth check-in experience.
Items and services provided to enhance guest comfort and satisfaction, such as toiletries, Wi-Fi, or snacks.
The comprehensive process of handling guest interactions, from pre-booking inquiries to post-stay follow-ups.
A unit for measuring data transfer speed, crucial for the smooth operation of online platforms and guest experiences relying on internet connectivity.
Information that identifies the geographic location of a device, such as a smartphone or computer. This data can be used to personalize guest experiences, provide local recommendations, and enhance security measures.
The process of improving each stage of the guest booking journey, from initial awareness to booking confirmation, to increase conversion rates.
The essential cleaning tasks that must be performed between each guest stay in a short-term rental to ensure basic hygiene and cleanliness.
Amenities provided in a short-term rental that cater to particular needs or activities, such as a coffee maker for coffee lovers or a highchair for families with babies.