The use of technology to automate tasks and processes related to hosting, such as guest communication, booking management, and cleaning schedules.
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Glossary Term: Guest Experience
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A curated guide provided to guests with recommendations for local restaurants, attractions, transportation, and other points of interest.
Going above and beyond standard hosting practices to provide exceptional guest experiences, often through personalized touches, unique amenities, and proactive communication.
The art and science of creating welcoming and aesthetically pleasing spaces that enhance the guest experience.
Maintaining proactive and responsive communication with guests before, during, and after their stay to enhance their experience and encourage positive reviews.
Tailoring the guest experience to individual preferences, such as providing local recommendations, welcome gifts, or accommodating special requests.
Greeting guests with a thoughtful welcome pack containing essentials, local treats, or personalized gifts to make them feel welcome and appreciated.
Providing guests with authentic and memorable experiences that immerse them in the local culture, attractions, and activities of the destination.
Integrating smart devices and automation into short-term rentals, such as smart locks, thermostats, lighting, and entertainment systems, to enhance guest convenience, security, and energy efficiency.
A cleaning service offered to guests staying for an extended period, typically between 7-28 nights. This service helps maintain cleanliness and guest satisfaction during longer stays.
Using software to automate guest communication, such as sending check-in instructions, answering frequently asked questions, and providing local recommendations.
A personalized check-in experience where the host or a representative physically greets the guest upon arrival, providing a warm welcome and property orientation.