Providing exceptional and personalized customer service to short-term rental guests, going above and beyond to create a memorable and positive experience.
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Glossary Term: Guest Experience
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A feature on Airbnb and VRBO that allows guests to book a stay immediately without waiting for host approval, often leading to quicker bookings and increased visibility.
An American entrepreneur and hotelier widely recognized as a pioneer in the boutique hotel concept. His influence is felt in the design and guest experience of many short-term rentals.
Refers to guests who rely heavily on internet connectivity during their stay. Providing fast and reliable Wi-Fi is crucial for attracting and satisfying IAVs.
A curated guide provided by hosts, offering personalized recommendations for local attractions, restaurants, and activities, enhancing the guest experience.
Tailoring guest interactions, communication, and amenities to create a more personalized and memorable experience throughout their stay.
A strategic plan outlining methods for hosts to increase revenue by offering additional services or amenities to guests beyond the basic accommodation, such as early check-in, late check-out, airport transfers, or local experiences.
A plan for identifying and offering additional services or amenities to guests during their stay, aiming to enhance their experience and generate additional revenue.
The end-to-end experience a guest has from booking to checkout, encompassing all touchpoints and interactions with the host and property.
A collection of thoughtful gifts and essentials provided to guests upon arrival, enhancing their experience and making them feel welcome, such as local treats, toiletries, or a personalized note.
The use of technology to automate tasks and processes related to hosting, such as guest communication, booking management, and cleaning schedules.
The art of providing exceptional service and creating a welcoming and enjoyable experience for guests staying in a short-term rental.