An American entrepreneur and hotelier widely recognized as a pioneer in the boutique hotel concept. His influence is felt in the design and guest experience of many short-term rentals.
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Glossary Term: Guest Experience
485 posts
Refers to guests who rely heavily on internet connectivity during their stay. Providing fast and reliable Wi-Fi is crucial for attracting and satisfying IAVs.
Providing exceptional and personalized customer service to short-term rental guests, going above and beyond to create a memorable and positive experience.
A feature on Airbnb and VRBO that allows guests to book a stay immediately without waiting for host approval, often leading to quicker bookings and increased visibility.
The art of providing exceptional service and creating a welcoming and enjoyable experience for guests staying in a short-term rental.
A marketing approach focusing on promoting the experiences and attractions surrounding a short-term rental property, enhancing guest value.
A curated guide provided by hosts, offering personalized recommendations for local attractions, restaurants, and activities, enhancing the guest experience.
Tailoring guest interactions, communication, and amenities to create a more personalized and memorable experience throughout their stay.
A strategic plan outlining methods for hosts to increase revenue by offering additional services or amenities to guests beyond the basic accommodation, such as early check-in, late check-out, airport transfers, or local experiences.
A plan for identifying and offering additional services or amenities to guests during their stay, aiming to enhance their experience and generate additional revenue.
The end-to-end experience a guest has from booking to checkout, encompassing all touchpoints and interactions with the host and property.
A collection of thoughtful gifts and essentials provided to guests upon arrival, enhancing their experience and making them feel welcome, such as local treats, toiletries, or a personalized note.