A critical term for impersonal, automated, or delayed communication from a short-term rental host, often relying heavily on templates or lacking in personalized responses.
Menu
Glossary Term: Guest Experience
485 posts
Providing guests with personalized suggestions for local restaurants, activities, attractions, and experiences based on their interests and preferences.
Collaborating with nearby zoos to offer guests discounted tickets, exclusive experiences, or package deals that enhance their stay and provide added value.
Incorporating serene and minimalist landscaping features inspired by Japanese Zen gardens to create a tranquil and relaxing atmosphere for guests.
Providing high-end massage chairs that recline to a neutral posture, offering guests a relaxing and therapeutic experience during their stay.
Cleaning services offered to guests staying multiple nights, often at a discounted rate compared to a full turnover clean.
Personalized check-in services where a host or representative physically greets guests upon arrival, provides property tours, and answers questions.
A unit of measurement for internet speed, often crucial for a positive guest experience in short-term rentals, especially for streaming and remote work.
The process of creating a recognizable and consistent brand identity for a short-term rental business, encompassing elements like property names, logos, messaging, and guest experience.
A satirical or critical term used to describe the standardized, impersonal, and sometimes transactional nature of some short-term rental experiences, drawing a comparison to fast-food chains.
A professional service where an expert assesses and advises on furniture arrangement, decor, and overall presentation to maximize a rental property’s appeal in photographs and during guest stays.
A software solution that allows hosts to schedule and automate guest communication, such as sending booking confirmations, check-in instructions, and post-stay follow-ups, saving time and ensuring consistency.