Emphasizes the critical importance of maintaining exceptionally high standards of cleanliness and hygiene in short-term rentals, especially in the context of guest expectations and reviews.
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Glossary Term: Guest Experience
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The approach and methods a host or property manager uses to operate and oversee their short-term rental business.
Any point in the guest journey where a positive or negative experience can significantly impact their overall satisfaction and likelihood to rebook or leave a good review.
Up-to-date features and conveniences that enhance guest comfort and satisfaction, such as high-speed Wi-Fi, smart home devices, and streaming services.
The art and science of creating welcoming and functional spaces for guests in short-term rentals. It encompasses interior design, furniture selection, and guest experience elements.
Cleaning services offered to guests staying in a short-term rental for an extended period, typically occurring once or twice a week depending on the length of stay and guest preferences.
The integration of technology into a short-term rental property to enhance guest experience and streamline operations. This can include smart locks, thermostats, lighting, and security systems.
The overall impression and satisfaction a guest has with their stay at a short-term rental property, encompassing all aspects from booking to checkout.
The process of arranging furniture, decor, and accessories to enhance the visual appeal of a rental property in photos and during guest stays.
A critical term for impersonal, automated, or delayed communication from a short-term rental host, often relying heavily on templates or lacking in personalized responses.
Activities, tours, or attractions offered in the vicinity of a short-term rental property that enhance the guest experience.