A communication strategy that prioritizes building strong relationships with guests through personalized interactions and timely responses. This involves leveraging technology to automate messages, provide relevant information, and address guest inquiries effectively.
Glossary Term: Guest Experience
Dividing potential guests into distinct groups based on shared characteristics, such as demographics, travel purpose, or booking behavior. This allows hosts and property managers to tailor their marketing messages, amenities, and overall guest experience to specific audience segments.
The use of automated messaging tools to streamline guest communication, such as sending booking confirmations, check-in instructions, and pre-stay information.
A humorous term referring to the process of ensuring a rental property is free from any unwanted pests or animals before guest arrival, emphasizing the importance of cleanliness and guest comfort.
Refers to the curated selection of amenities offered at a short-term rental, aimed at enhancing guest comfort and satisfaction, ranging from basic necessities to unique and luxurious additions.
Connecting short-term rental properties with ride-sharing services like Uber and Lyft to provide guests with easy and convenient transportation options.
Establishing consistent and standardized communication practices with guests throughout their stay, from pre-arrival instructions to post-departure follow-up.
A curated guide provided to guests with recommendations for local restaurants, attractions, transportation, and other helpful information about the surrounding area.
Providing a seamless and contactless check-in experience for guests using technology such as smart locks, keypads, or lock boxes.
Offering unique and desirable amenities that cater to the specific interests of the target guest demographic.
Offering tailored recommendations and experiences for guests based on their interests and preferences, enhancing their overall stay.
Virtual or in-person tours of a short-term rental property that showcase its features, amenities, and layout to potential guests, helping them visualize their stay.