Implementing clear and balanced cancellation policies to protect both hosts and guests while considering market standards and booking flexibility.
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Glossary Term: Guest Experience
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Establishing clear and timely communication with guests throughout their stay, from booking confirmation to check-out instructions, to enhance their experience.
Refers to the curated selection of amenities offered at a short-term rental, aimed at enhancing guest comfort and satisfaction, ranging from basic necessities to unique and luxurious additions.
Connecting short-term rental properties with ride-sharing services like Uber and Lyft to provide guests with easy and convenient transportation options.
Establishing consistent and standardized communication practices with guests throughout their stay, from pre-arrival instructions to post-departure follow-up.
The use of automated messaging tools to streamline guest communication, such as sending booking confirmations, check-in instructions, and pre-stay information.
A humorous term referring to the process of ensuring a rental property is free from any unwanted pests or animals before guest arrival, emphasizing the importance of cleanliness and guest comfort.
The process of choosing durable, comfortable, and high-quality mattresses for short-term rentals to enhance guest satisfaction and reviews.
Offering optional cleaning services during longer guest stays to maintain cleanliness standards and enhance guest satisfaction, particularly for stays exceeding one week.
Providing a seamless and convenient check-in experience for guests using mobile devices, including digital lock access, instructions, and property information.
A curated guide provided to guests with recommendations for local restaurants, attractions, transportation, and other helpful information about the surrounding area.
Providing a seamless and contactless check-in experience for guests using technology such as smart locks, keypads, or lock boxes.