The regular exchange of information between hosts and guests throughout a weekly booking period, covering topics like check-in instructions, local recommendations, and addressing any guest inquiries.
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Glossary Term: Guest Experience
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Connecting and automating various home devices (e.g., thermostats, locks, lighting) to enhance guest convenience and security.
Features and facilities that promote health and well-being, such as yoga mats, meditation spaces, or access to fitness centers.
The inclusion of wearable technology, such as smartwatches or fitness trackers, within a short-term rental property to enhance guest experience or provide additional amenities.
The thorough cleaning and preparation of a vacation rental property between guest stays to ensure a hygienic and welcoming environment.
Strategies used to encourage guests to book additional services or amenities, such as early check-in, late check-out, or local experiences, to increase revenue.
All the interactions and communication channels between a vacation rental host and their guests throughout the entire guest journey.
A unique and cohesive concept or design style that sets a vacation rental apart from competitors and enhances its appeal to a specific target market.
The practice of offering additional services or amenities to guests during their stay at a short-term rental, such as early check-in, late check-out, grocery delivery, or local experiences, in order to increase revenue.
Additional services offered to guests beyond the basic accommodation, enhancing their experience and potentially generating extra revenue. Examples include airport transfers, grocery delivery, or local experience bookings.
Efforts made to maximize the appeal of a property’s view, such as strategic landscaping, window placement, or balcony additions, enhancing the overall guest experience.
The overall experience of a guest staying at a vacation rental property, encompassing all aspects of their stay from pre-arrival to post-departure.