Amenities explicitly listed and promised by the host in their listing description or pre-booking communication.
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Glossary Term: Guest Expectations
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Specific rules and instructions provided by the host to ensure a safe, respectful, and enjoyable experience for all.
A set of guidelines provided by hosts to communicate expectations and ensure a respectful and enjoyable stay for guests.
A set of guidelines provided by hosts to guests outlining expected behavior and responsibilities during their stay at a short-term rental.
A set of clearly defined rules and expectations for guests staying at a short-term rental property. These rules typically cover things like noise levels, smoking, pets, and parties.
A program by Airbnb that designates high-quality listings that have been verified for comfort, design, and amenities through an in-person inspection, providing guests with an elevated experience.
Basic necessities and conveniences provided in a short-term rental to ensure a comfortable stay, such as toiletries, linens, towels, and kitchen essentials.
Strategies for managing positive stress associated with hosting, such as handling high booking volume or exceeding guest expectations, to prevent burnout.
A compact appliance combining washing and drying functions, common in European homes, which hosts should accurately describe in their listings to manage guest expectations.
Clearly defined and communicated guidelines for guests staying in a short-term rental property. These rules outline acceptable behavior, responsibilities, and any restrictions to ensure a safe and respectful environment for both guests and neighbors.
Applying house rules, such as no smoking or pet policies, uniformly to all guests to maintain fairness and prevent misunderstandings or disputes.
Modifying the specific guidelines and expectations for guests staying at a short-term rental, such as smoking policies, pet allowances, or noise restrictions.