A legal venue for resolving disputes, typically involving smaller amounts of money, that may arise between hosts and guests, such as property damage or unpaid fees.
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Glossary Term: Guest Conflicts
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The formal procedure for challenging a decision made by a platform like Airbnb or VRBO, such as a booking cancellation penalty or a negative review.
Methods of resolving disputes between short-term rental hosts and guests outside of court, such as mediation or arbitration, often facilitated by platforms like Airbnb or VRBO.