A dedicated website for a short-term rental property or portfolio that provides detailed information, photos, availability, booking options, and guest resources.
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Glossary Term: Guest Communication
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Pre-prepared sets of questions sent to guests after booking or after their stay to gather feedback on their experience, preferences, and areas for improvement.
Strategies for efficiently handling multiple guest inquiries, booking requests, and messages simultaneously, especially during peak seasons.
A system for handling lost and found items left behind by guests, ensuring their efficient retrieval or return.
A dedicated area on a listing platform where potential guests can ask property-specific questions and receive answers from the host or property manager.
Prompt, professional, and helpful communication with guests throughout their stay, from initial inquiry to checkout.
The speed and efficiency with which property managers address maintenance requests from guests, ensuring a positive experience and minimal disruption.
Utilizing specialized software solutions designed for short-term rental management, encompassing tasks like booking management, guest communication, cleaning schedules, and financial reporting.
Creating pre-written messages for common guest inquiries and communication points to ensure consistent, professional, and efficient communication throughout the guest journey.
Providing guest communication and support in multiple languages to cater to international travelers and expand the potential guest pool.
Maintaining a prompt and consistent response time to guest inquiries and messages, demonstrating professionalism and attentiveness.
Developing effective communication and negotiation techniques to handle guest inquiries, resolve conflicts, and secure bookings at optimal rates.