Leveraging property management software, smart home devices, and other technological tools to automate tasks, improve efficiency, and enhance the guest experience.
Menu
Glossary Term: Guest Communication
356 posts
A pre-written message used as a starting point for communication with guests on short-term rental platforms. Templates can be customized to respond to common inquiries, booking confirmations, or provide check-in instructions.
Software designed specifically for managing short-term rentals, encompassing features such as listing management, booking automation, guest communication, and financial reporting.
Digital tools and resources designed to assist with various aspects of short-term rental management, including channel management software, pricing tools, and guest communication platforms.
A smooth and efficient process designed to quickly familiarize new guests with the property, its amenities, and the surrounding area.
The interaction between hosts and guests throughout the booking process and during their stay, encompassing inquiries, confirmations, check-in instructions, and support.
Automating guest communication through platforms like Airbnb and VRBO, sending pre-written messages at specific times, such as check-in instructions or local recommendations.
Creating standardized responses for common guest inquiries to ensure consistent and efficient communication, often used in conjunction with automated messaging systems.
A Polish phrase meaning “at a glance,” emphasizing the importance of providing clear and concise information in short-term rental listings to capture the attention of potential guests quickly and effectively.
Maintaining clear, timely, and efficient communication channels with guests throughout their booking journey, from pre-arrival instructions to post-stay follow-ups.
Establishing clear and efficient communication channels with guests throughout their stay, from pre-arrival instructions to post-departure follow-up.
Communication with guests before, during, and after their stay through various platforms, such as Airbnb messaging, SMS, or email.