Leveraging property management software, smart home devices, and other technological tools to automate tasks, improve efficiency, and enhance the guest experience.
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Glossary Term: Guest Communication
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A pre-written message used as a starting point for communication with guests on short-term rental platforms. Templates can be customized to respond to common inquiries, booking confirmations, or provide check-in instructions.
Software designed specifically for managing short-term rentals, encompassing features such as listing management, booking automation, guest communication, and financial reporting.
Digital tools and resources designed to assist with various aspects of short-term rental management, including channel management software, pricing tools, and guest communication platforms.
A smooth and efficient process designed to quickly familiarize new guests with the property, its amenities, and the surrounding area.
The interaction between hosts and guests throughout the booking process and during their stay, encompassing inquiries, confirmations, check-in instructions, and support.
A Polish phrase meaning “at a glance,” emphasizing the importance of providing clear and concise information in short-term rental listings to capture the attention of potential guests quickly and effectively.
Maintaining clear, timely, and efficient communication channels with guests throughout their booking journey, from pre-arrival instructions to post-stay follow-ups.
Automating guest communication through platforms like Airbnb and VRBO, sending pre-written messages at specific times, such as check-in instructions or local recommendations.
Creating standardized responses for common guest inquiries to ensure consistent and efficient communication, often used in conjunction with automated messaging systems.
The practice of promptly and effectively responding to guest inquiries, messages, and requests both before and during their stay to ensure a positive guest experience.
A metric tracked by Airbnb and VRBO that measures how quickly and consistently hosts respond to inquiries and booking requests.