A system for managing maintenance and repair issues within a short-term rental, ensuring prompt resolution and guest satisfaction.
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Glossary Term: Guest Communication
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An electronic document or website providing guests with essential information about a short-term rental property and the surrounding area, including check-in instructions, Wi-Fi passwords, local recommendations, and house rules.
Clear guidelines provided to guests on how to properly dispose of trash, recycling, and compost at a short-term rental property, often including specific bin locations and local regulations.
Software designed to manage operations of short-term rentals, including bookings, guest communication, and payments.
A comprehensive property management service that handles all aspects of short-term rental operations, including marketing, bookings, guest communication, cleaning, and maintenance.
Understanding and respecting the preferred communication channels and styles of individual guests, enhancing guest satisfaction and fostering positive interactions.
The use of technology to automate tasks like booking management, communication, and guest access, improving efficiency.
Utilizing technology and personalized messaging to provide exceptional communication experiences for guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
The utilization of digital platforms and tools to facilitate seamless communication with guests, manage inquiries, provide information, and address concerns efficiently.
Different communication channels used in short-term rental management, including in-app messaging, email, SMS, and phone calls.
Relating to short-term rentals, UX encompasses all aspects of the guest’s interaction with the property listing, booking process, stay, and post-stay communication, aiming for a positive and seamless experience.
Being open and upfront with guests about expected utility consumption and any associated costs or guidelines for their stay.