The platform or tool used by hosts and guests to communicate with each other before, during, and after a booking, typically within the Airbnb or VRBO platform.
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Glossary Term: Guest Communication
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An electronic document or website providing guests with essential information about a short-term rental property and the surrounding area, including check-in instructions, Wi-Fi passwords, local recommendations, and house rules.
Clear guidelines provided to guests on how to properly dispose of trash, recycling, and compost at a short-term rental property, often including specific bin locations and local regulations.
Software designed to manage operations of short-term rentals, including bookings, guest communication, and payments.
A comprehensive property management service that handles all aspects of short-term rental operations, including marketing, bookings, guest communication, cleaning, and maintenance.
Utilizing technology and personalized messaging to provide exceptional communication experiences for guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
The utilization of digital platforms and tools to facilitate seamless communication with guests, manage inquiries, provide information, and address concerns efficiently.
Understanding and respecting the preferred communication channels and styles of individual guests, enhancing guest satisfaction and fostering positive interactions.
The use of technology to automate tasks like booking management, communication, and guest access, improving efficiency.
Being open and upfront with guests about expected utility consumption and any associated costs or guidelines for their stay.
Disagreements or conflicts that may arise between hosts, guests, or utility providers regarding the accuracy or responsibility for utility charges.
Temporary disruptions in utility services (e.g., power outages, water shut-offs) that can impact guest comfort and require prompt attention.