The steps involved in welcoming and orienting new guests to a short-term rental property. A smooth and efficient eboarding process enhances guest satisfaction and reduces potential issues.
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Glossary Term: Guest Communication
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An automated email or message sent to guests upon successfully booking a short-term rental. The ebooking confirmation typically includes reservation details, property information, and check-in instructions.
Personalized and timely communication between hosts and guests, fostering positive relationships and addressing inquiries.
The process of effectively communicating with guests throughout their stay, from booking to checkout, including inquiries, confirmations, and support.
An electronic document or webpage providing guests with essential information about the property, local recommendations, and house rules, enhancing their stay.
Communication channels that allow hosts to interact directly with guests outside of the Airbnb and VRBO platforms, such as email or messaging apps.
A situation where a guest’s arrival and check-in time at a short-term rental is postponed due to unforeseen circumstances, such as cleaning delays or property maintenance.
Clear and concise guidelines provided to guests outlining the necessary steps to take before checking out of a short-term rental, including key return, trash disposal, and appliance settings.
A comprehensive list of all furniture, appliances, amenities, and supplies provided within a short-term rental, used for both management and guest communication purposes.
The process of reviewing and improving the overall structure, clarity, and effectiveness of written content for short-term rental listings and marketing materials.
An official notification sent to guests upon successfully reserving a short-term rental, outlining booking details, house rules, and check-in instructions.
An inquiry sent by a potential guest to a host, expressing interest in booking a short-term rental for specific dates and potentially including questions about the property or amenities.