The latest technological advancements and trends impacting the short-term rental industry, such as smart home devices, virtual reality tours, and automated guest communication.
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Glossary Term: Guest Communication
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The ability to personalize pre-written messages sent to guests for various scenarios, such as booking confirmations, check-in instructions, or post-stay inquiries, saving time and ensuring consistency.
Updating personal information, contact details, or profile descriptions on short-term rental platforms to maintain accuracy and build trust with potential guests.
Software solutions designed to streamline and automate various aspects of short-term rental management, including booking management, guest communication, cleaning and maintenance scheduling, and financial reporting.
The use of automated messaging tools and platforms to streamline and personalize guest communication, such as sending booking confirmations, pre-stay instructions, and post-stay follow-ups.
The concept that 80% of guest communication issues in short-term rentals can be addressed with 20% of commonly prepared responses or automated messages.
Ekosistem is a property management software that offers a suite of services for short-term rental hosts, including channel management, booking management, and guest communication.
The practice of setting clear and realistic expectations with guests regarding the property, amenities, and house rules to avoid misunderstandings and ensure a positive experience.
The steps involved in welcoming and orienting new guests to a short-term rental property. A smooth and efficient eboarding process enhances guest satisfaction and reduces potential issues.
An automated email or message sent to guests upon successfully booking a short-term rental. The ebooking confirmation typically includes reservation details, property information, and check-in instructions.
Digital tools and platforms that streamline the guest onboarding process, such as automated messaging systems, digital welcome guides, and online check-in forms. Eboarding software enhances guest experience and reduces administrative tasks for hosts.
The ability for hosts or guests to modify the start and end dates of a confirmed reservation, subject to availability and potential fees, through the Airbnb or VRBO platform.