Personalized and detailed messaging to guests, often in the form of welcome letters or pre-arrival emails, providing essential information and enhancing their experience.
Menu
Glossary Term: Guest Communication
356 posts
Ekosistem is a property management software that offers a suite of services for short-term rental hosts, including channel management, booking management, and guest communication.
The practice of setting clear and realistic expectations with guests regarding the property, amenities, and house rules to avoid misunderstandings and ensure a positive experience.
The ability to personalize pre-written messages sent to guests for various scenarios, such as booking confirmations, check-in instructions, or post-stay inquiries, saving time and ensuring consistency.
Updating personal information, contact details, or profile descriptions on short-term rental platforms to maintain accuracy and build trust with potential guests.
Software solutions designed to streamline and automate various aspects of short-term rental management, including booking management, guest communication, cleaning and maintenance scheduling, and financial reporting.
The use of automated messaging tools and platforms to streamline and personalize guest communication, such as sending booking confirmations, pre-stay instructions, and post-stay follow-ups.
The concept that 80% of guest communication issues in short-term rentals can be addressed with 20% of commonly prepared responses or automated messages.
The use of pre-written messages and scheduling tools to streamline guest communication, providing timely responses to inquiries, confirmations, and check-in instructions.
The practice of providing clear and accurate information to potential guests about the total cost of their stay, including cleaning fees, taxes, and any additional charges, fostering trust and transparency in the booking process.
The steps involved in welcoming and orienting new guests to a short-term rental property. A smooth and efficient eboarding process enhances guest satisfaction and reduces potential issues.
An automated email or message sent to guests upon successfully booking a short-term rental. The ebooking confirmation typically includes reservation details, property information, and check-in instructions.