A seamless and automated check-in process for guests arriving at a short-term rental, often involving keyless entry, digital guidebooks, and clear communication.
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Glossary Term: Guest Communication
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Software that automates guest communication tasks, such as sending booking confirmations, pre-arrival instructions, and check-out reminders, improving efficiency and guest experience.
Connecting the property management system or guest communication platform with a flight tracking service to monitor guest arrival times and proactively manage check-in arrangements.
Offering guest communication and support in multiple languages through staff or translation services to cater to international travelers.
A concise and easily digestible set of house rules for guests, presented in a format that can be reviewed quickly, such as a video or infographic.
Clearly indicating the floor number of the rental unit within the listing, especially important for multi-story buildings or properties with multiple units.
Identifying and proactively addressing the most common questions that guests have about the property, check-in process, and local area, improving communication and guest satisfaction.
Setting clear and transparent pricing policies that adjust based on the number of guests staying, ensuring fairness and avoiding surprises.
Comprehensive training programs designed for employees who directly interact with guests, such as cleaning staff, maintenance personnel, and on-site property managers.
The use of software or platforms to automate communication with guests, such as sending booking confirmations, check-in instructions, and post-stay messages.
Software platforms designed specifically for the short-term rental industry, offering tools for managing listings, bookings, guest communication, and more.
Digital platforms and software designed to streamline and enhance communication between hosts and their guests. These tools often include automated messaging, booking confirmations, check-in instructions, and a centralized inbox for inquiries.