An abbreviation for ‘Guest Communication System’. While not a standard term, it represents the importance of efficient communication tools for managing inquiries, bookings, and guest requests on platforms like Airbnb and VRBO.
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Glossary Term: Guest Communication
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A customer service and support ticketing system that can be used by short-term rental hosts to manage guest inquiries, resolve issues, and track communication.
The comprehensive process of handling guest interactions, from pre-booking inquiries to post-stay follow-ups.
An online platform or app providing guests access to booking details, property information, and communication tools.
A collection of resources provided to guests after booking, including check-in instructions, house rules, local recommendations, and contact information.
A specialized business that handles various aspects of short-term rental management on behalf of property owners, including marketing, bookings, guest communication, cleaning, and maintenance.
Virtual backgrounds used during online meetings on the Zoom platform. For short-term rental hosts, this can involve showcasing their properties or local attractions during virtual tours or guest communication.
The concept of ensuring smooth and effortless communication between hosts, guests, and any relevant third-party services throughout the entire short-term rental process. This often involves using technology like automated messaging, integrated platforms, and multi-lingual support.
Refers to the overall experience a guest has when first interacting with a short-term rental platform or property listing, encompassing ease of booking, communication clarity, and initial impressions.
Software that helps hosts manage interactions with potential and past guests, centralizing communication, tracking preferences, and automating personalized messages to improve guest satisfaction and loyalty.
An electronic guide provided to guests upon booking, containing essential information about the property, house rules, local recommendations, and contact information.
Software that automates guest communication tasks, such as sending booking confirmations, pre-arrival instructions, and check-out reminders, improving efficiency and guest experience.