Using software to automate guest communication, such as sending check-in instructions, answering frequently asked questions, and providing local recommendations.
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Glossary Term: Guest Communication
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Professional services offered to short-term rental owners who prefer to outsource tasks like guest communication, cleaning, maintenance, and booking management.
The ability to communicate with guests in multiple languages, either through the host’s own skills or by utilizing translation services, to cater to a global audience.
Communication between hosts and guests on short-term rental platforms, typically through the platform’s messaging system.
The use of software or platform tools to automate guest communication, including booking confirmations, check-in instructions, and responses to common inquiries.
Specialized software designed to streamline and automate various aspects of short-term rental management, including bookings, communication, cleaning, and maintenance.
The speed and quality of communication between hosts and potential or current guests, influencing booking decisions and overall guest satisfaction.
Developing effective communication protocols for interacting with guests before, during, and after their stay, using various channels like messaging apps and email.
Delivering essential documents, like house manuals or local guides, to guests in a compressed gzip file format.
A mobile application designed for guests to manage their bookings, access property information, and communicate with hosts.
A physical or digital booklet provided to guests upon arrival, containing essential information about the rental property, house rules, local recommendations, and emergency contacts.
A situation where a guest makes a booking but then stops all communication with the host, often without checking in or providing a reason for cancellation.