A remote administrative professional specializing in assisting short-term rental hosts with tasks like guest communication, booking management, and scheduling.
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Glossary Term: Guest Communication
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The use of artificial intelligence (AI) to analyze and understand human language in guest reviews, messages, or other text data, enabling automation and insights for hosts.
Effective and timely communication with guests before, during, and after their stay at a vacation rental property, including booking confirmations, check-in instructions, and post-stay feedback.
A method for prioritizing and managing tasks related to a vacation rental, such as cleaning, maintenance requests, guest inquiries, and communication, ensuring timely completion.
The use of QR codes within a vacation rental property to provide guests with easy access to information like WiFi passwords, house rules, local recommendations, and contact details.
The importance of providing potential guests with precise and transparent quotes for their stay, factoring in all fees, taxes, and potential additional charges.
The importance of responding promptly and professionally to guest inquiries, messages, and requests throughout their stay, enhancing guest satisfaction.
A metric on booking platforms that measures how quickly and consistently hosts respond to guest inquiries.
A system for managing maintenance and repair issues within a short-term rental, ensuring prompt resolution and guest satisfaction.
A remote worker who provides administrative, technical, or creative assistance to clients. In the context of short-term rentals, virtual assistants can handle tasks such as guest communication, booking management, and property marketing.
The platform or tool used by hosts and guests to communicate with each other before, during, and after a booking, typically within the Airbnb or VRBO platform.
Software solutions designed to help hosts manage their short-term rentals, including booking calendars, guest communication, and payment processing.